You are assigned to help Mrs. Jones with her laundry and vacuuming. When you try to do Mrs. Jones’ laundry, she tells you that you have used too much soap, even though you have used the correct amount according to the package. She also insists you use cold water, even though the clothes can be washed in warm water and her detergent is not recommended for use in cold water. When you bring the clothes up from the dryer, she complains that they are not “really clean.”