* Mr. Smith comes to Drop-off asking for a flu shot and you're happy to help him. How would you identify additional immunization gaps? • Type IM from the patient's profile to enter their Immunization Profile to show their immunization records and immunization gaps. Look through the patient's profile to identify if they received their shingles and pneumonia vaccinations. Ask Mr. Smith if he needs any other immunizations while he's there, for example, shingles or pneumonia. Type A for 'Action Items' in the patient's profile to see if there are any active action items.