1. CRM systems incorporate solicitation, sales, relationship management, and customer support applications. The term open source means that the source code of the program is not available to the public. 2. 3. Process effectiveness is the ratio of outputs to inputs. Employees might steal data, but Predictive tools help identify employees who 4. may steal data 5. The cache and main memory are nonvolatile, meaning their contents survive when power is off. 6. In order to keep track and organize your data, if you have single theme use a database while multiple themes use a spreadsheet. ERP systems do not have the ability to integrate various other systems and functions with them. 7. The cloud is elastic leasing of pooled computer resources over the internet. 8. 9. Attributes in a data model have Entities that describe the characteristics of the attribute. Order tracking and account tracking are business processes concerning the 10. operations department. 11. The primary purpose of an ERP system is integration A DBMS and database are synonymous terms that can be used 12. interchangeably. . Two companies can have the same domain name, but the IP addresses should be different. 2