1. A customer relationship management (CRM) system helps a company in managing _____?
a. material sourcing and procurement
B. product development and manufacturing
C. distribution and accounting
D. human resources and finance

2. With an online transaction processing (OLTP) system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions?
a. True
b. False

3. In a manufacturing enterprise resource planning (ERP) system, demand management_____?
a. refines a production plan by determining the amount of weekly or daily production needed to meet the demand for individual products
b. determines the amount and timing for placing raw material orders with suppliers
c. creates sales forecasts based on historical data
D. determines detailed production schedule

4. Transaction processing systems (TPSS) provide valuable input to management information systems, decision support systems, and knowledge management systems?
a. False
b. True