An organization has implemented an online customer help desk application using a software as a service (SaaS) operating model. An IS auditor is asked to recommend the best control to monitor the service level agreement (SLA) with the SaaS vendor as it relates to availability. What is the BEST recommendation that the IS auditor can provide?
a) Ask the SaaS vendor to provide a weekly report on application uptime.
b) Implement an online polling tool to monitor the application and record outages.
c) Log all application outages reported by users and aggregate the outage time weekly.
d) Contract an independent third party to provide weekly reports on application uptime.

Question

19-12-2022
Business

Answered

An organization has implemented an online customer help desk application using a software as a service (SaaS) operating model. An IS auditor is asked to recommend the best control to monitor the service level agreement (SLA) with the SaaS vendor as it relates to availability. What is the BEST recommendation that the IS auditor can provide?
a) Ask the SaaS vendor to provide a weekly report on application uptime.
b) Implement an online polling tool to monitor the application and record outages.
c) Log all application outages reported by users and aggregate the outage time weekly.
d) Contract an independent third party to provide weekly reports on application uptime.

Answer :

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contexto38 contexto38 · Answer 1 · 2022-12-22T00:50:27-05:00

Out of the choices provided above, implementing an online polling tool to monitor the application and record outages would be best recommended to the IS auditor for providing to the vendor. Therefore, the option B holds true.

An IS auditor can be referred to or considered as a professional who is held responsible for the verification of the data and records provided by an organization. An auditor is expected to form a true and correct audited report, which has not been compromised in any of the ways possible.

Learn more about an Auditor here:

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