The percentages in the table represent the performance change from the previous month. Consider the impact of
each metric on customer questions.
Metric
Month :
Month 2| Month 3
% Customer Questions
+8%
+10%
+12%
% Shipped On Time
-10%
-7%
-5%
% Shipped Incorrectly
+2%
+4%
+4%
% Discounted
+18%
+18%
+14%
Units Shipped (Thousands)
80
85
100
How impactful was high shipping demand on
customer questions?