Answer :
The company is in data collection step of the marketing research process
Data collection in marketing research is a meticulous process in which the researcher conducts a planned search for all pertinent data. Quantitative research quantifies the data and extrapolates population-wide conclusions from a sample. Data can be gathered for quantitative research using one of two techniques: Methods of survey and observation.
This approach is to use numerical data and show facts or find patterns in the research. In essence, quantitative research is more objective whereas qualitative research is more subjective.
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