You are a mid-level manager at a water distillation and filtration plant that provides five gallon bottles of water to consumers and businesses. Your organization produces three types of water that are marketed:

Distilled bottles (7$/bottle) that are typically used by businesses in the medical and chemical industries
Spring bottles (5$/bottle) that are typically used by consumer households
Artesian bottles (10$/bottle) that are typically used by high-end hospitality businesses

Unfortunately, your production plant suffered a mechanical breakdown. One of the lines is not operational, and therefore one of the specific types of water will not be produced for one month. Recognizing that it is off-season for tourists in your region, your direct manager has decided to stop production of Artesian water. You are tasked with emailing your largest hospitality client, Golden Mango Resort. You must inform them that you will not be able to provide their Artesian water order. It is possible that you may substitute their ordered water for another type of water. How are you going to deliver the bad news?

Question

abbiem1998 abbiem1998

14-10-2022
Business

Answered

You are a mid-level manager at a water distillation and filtration plant that provides five gallon bottles of water to consumers and businesses. Your organization produces three types of water that are marketed:

Distilled bottles (7$/bottle) that are typically used by businesses in the medical and chemical industries
Spring bottles (5$/bottle) that are typically used by consumer households
Artesian bottles (10$/bottle) that are typically used by high-end hospitality businesses

Unfortunately, your production plant suffered a mechanical breakdown. One of the lines is not operational, and therefore one of the specific types of water will not be produced for one month. Recognizing that it is off-season for tourists in your region, your direct manager has decided to stop production of Artesian water. You are tasked with emailing your largest hospitality client, Golden Mango Resort. You must inform them that you will not be able to provide their Artesian water order. It is possible that you may substitute their ordered water for another type of water. How are you going to deliver the bad news?

Answer :

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michell96 michell96 · Answer 1 · 2022-10-18T12:33:22-04:00

The appropriate way to inform the hotel about the breakdown situation of the production plant and the proposal to solve the problem caused to the hotel is by means of a letter in formal and proactive language.

What is a letter?

A letter is a term to refer to a means of written communication through which we can send a message to another person. Letters were a means of communication used for much of history. However, in recent years they have been replaced by emails and instant messages.

How to write a formal letter?

A formal letter is generally a document that a sender sends to a receiver to formally inform, request or communicate a specific event. Generally, this type of language is used in the workplace between companies, employee - employer, students - teachers, scientists, entrepreneurs or others.

Sample formal letter for Golden Mango Resort

San Francisco, CA. St 7 - 54

October 18, 2022

Margaret Brennan.

Cordial greetings Mrs. Margaret Brennan, I respectfully communicate with you to inform you that in recent days one of our production plants suffered a mechanical breakdown and its repair will take at least a month to return to producing the amount before.

In response to this situation, the directors of our company have made the decision to pause the production of artisanal water bottles that we had been selling to Golden Mango Resort given the low number of tourists in the region. Due to the above, we will not be able to fulfill your request for artisanal water from the last month.

On the other hand, we want to offer you an alternative with our line of spring bottles that are half the value of craft bottles. I apologize in advance for this situation and await your response.

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