Drag each example to the correct type of negative message.
Due to a problem with our system, we were unable to deliver your order as requested. apologizing for a mistake Thank you for your feedback. May we contact you by email to discuss a solution to your problem? explaining a service fault Because we have a 30-day return policy, we will not be able to send you a replacement. denying a request D We regret that you experienced poor service at our café. We are offering you a free meal on your next visit to make up for it. responding to a negative online post​