your subordinates are not working as carefully as they should and are making too many mistakes that are costing the company a lot of money. you have tried asking them to be more conscientious and have explained why this is so important, but their behavior has not changed. it is critical that the errors stop immediately. what should you do next? act like a leader and try to use noncoercive influence to change their behavior act like a manager and use your position power to offer rewards or threaten punishment if their behavior does not change