Social learning (or also known as social cognitive theory_
occurs when people observe the behaviors of others, recognize their consequences, and alter their own behavior as a result
Social learning theory, then, suggests that individual behavior is determined by a person's cognitions and social environment. More specifically, people are presumed to learn behaviors and attitudes at least partly in response to what others expect of them
After watching a coworker get in trouble for deviating from the call center script while handling a customer, you decide to always say exactly what the company wants you to when speaking with customers.