3. Understanding reasons for exclusion is the first step to ensuring that out-group issues are put to rest. True or False 4, In what way can out-groups positively affect a team? add energy to groups increase adherence to group norms promote a sense of community help reduce groupthink 5, Understanding reasons for exclusion is the first step to ensuring that out-group issues are put to rest. True False 6, Leaders can use the communication technique of support to show a team member that she or he is not alone. True False 7, Outliers have not always been eager to self-exclude. True False