An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is the most reasonable aim statement?
a. Modify the scheduling process to allow both front desk staff AND nurses to directly schedule appointments.
b. Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six months.
c. Implement two PDSA cycles within six months of beginning the project.
d. Create an efficient process for scheduling return appointments at the time of checkout.

Question

09-12-2022
SAT

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An orthopedic clinic in a busy metropolitan area would like to improve its patient scheduling process. More specifically, the clinic wants to improve its efficiency and the satisfaction of its patients.
Applying the Model for Improvement to the clinic's improvement goal, which of the following is the most reasonable aim statement?
a. Modify the scheduling process to allow both front desk staff AND nurses to directly schedule appointments.
b. Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six months.
c. Implement two PDSA cycles within six months of beginning the project.
d. Create an efficient process for scheduling return appointments at the time of checkout.

Answer :

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tutorconsortium616 tutorconsortium616 · Answer 1 · 2022-12-17T04:56:19-05:00

The most reasonable aim statement is to increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six months.

What is a Model for Improvement of orthopedic clinic?

The primary focus of the medical discipline of orthopedics is the treatment of the musculoskeletal system. This system is composed of muscles, bones, joints, ligaments, and tendons. A doctor who specializes in orthopedics is called an orthopedist. A change test was produced by the team and is currently being used. The group must now evaluate the test results (the "S" part of the PDSA cycle). They can look at measurements that combine results and processes, including how often appointments started on time (such as how satisfied the patients were with the new process).

Health care professionals who are already overburdened can use the Model for Improvement as a rigorous and practical strategy to enhance patient outcomes. Clinicians must practice using this model before becoming comfortable with it, but mastery is essential to acquiring the skills required to take part in quality improvement activities.

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lhgodsgracechinonyei lhgodsgracechinonyei · Answer 2 · 2022-12-19T09:30:42-05:00

The most reasonable aim statement is b. Increase the number of patients reporting they are "very satisfied" with the clinic's scheduling by 50 percent within six months.

What is an aim statement?

An aim statement is a clear, specific, and measurable description of what an improvement project hopes to accomplish. It should answer the questions: What are we trying to accomplish? How much improvement do we want? By when do we want it?

According to the Model for Improvement, an aim statement should have the following characteristics:

It should be focused on a specific process or outcome that is important to the customers or stakeholders of the system.

It should be ambitious but realistic, challenging the team to stretch beyond the current performance level.

It should be quantifiable, using numerical targets and indicators to track progress and success.

It should be time-bound, specifying a deadline or a timeframe for achieving the goal.

Option a is not a good aim statement because it does not specify what the desired outcome or improvement is, how much change is expected, or by when it should be achieved. It is more of a change idea or a potential intervention than an aim statement.

Option c is not a good aim statement because it does not describe what the project is trying to accomplish or how it will measure success. It is more of a process measure or a project milestone than an aim statement.

Option d is not a good aim statement because it does not quantify the improvement or set a deadline. It is more of a general goal or a vision statement than an aim statement.

Option b is a good aim statement because it clearly defines what the project is trying to accomplish (increase patient satisfaction with the scheduling process), how much improvement is expected (50 percent increase), and by when it should be achieved (within six months). It also uses a valid and reliable indicator (patient satisfaction survey) to measure the outcome.

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