Question 1) Match the ineffective response with its example.
"That was not really a nice way to behave."
"Now there you go again."
"It's wrong to keep refusing treatment your health care provider has ordered."
"Believe me when I say that you are not washing the demons down your sink."
Judging
Offering superficial comments
Belittling
Disagreeing
Criticizing others
Challenging
Question 2) Match the therapeutic technique with its description.
The nurse uncovers the important points alluded to in conversation.
The nurse asks specific questions to zone in on a patient's point.
The nurse states what is seen and heard.
The nurse asks the patient for similarities and differences in feelings.
Encouraging comparisons
Empathizing
Stating observations
Focusing
Clarifying
Summarizing