Answer :
Not listening to customers is one of the biggest mistakes companies make.
When you fail to use good grammar in your communications, you may be perceived as lazy or uneducated. Eliminate distractions by eating, drinking, chewing gum, talking to others, or performing other tasks while on the phone. Telephone tag results in loss of efficiency, money and in some cases customers .Disadvantages of new technology: Increased reliance on technology. Often the big costs of using the latest technology (especially for small businesses) lead to job cuts. Respect their time. Provide a frictionless experience. Make them feel special. If a customer chooses you for their purchase, it is crucial to make sure they are happy with their choice. Treat them as individuals. Understand their needs and meet them.
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