Michael is the head chef at a function centre, he admits that sometimes during service and plating up times, he feels stressed and pushes his staff to get all the meals out as soon as possible. The staff in the back of house respect him but some are afraid of his temper. He also has a history of shouting at the front of house supervisor during service. Recently during service, he lost his temper again and told her she was "useless and inefficient, and not monitoring her front of house staff." This attack was extremely embarrassing to Jill and affected her for weeks. She was angry and felt humiliated, especially in front of her staff. Jill has come to you for advice as you are a supervisor who works in another area of the function centre but not with Michael. You have heard about his behaviour from others. Q1: Discuss how you would handle this situation and what advice you would give your friend? ​