You are working the morning shift at Bayview Walk-in Clinic. You call your next patient, Latisha Williams, from the waiting room. She hands you a requisition from her physician at the clinic, indicating she needs to have her serum glucose level checked. You ask her to sit down. As you collect your red-top tube and multisample needle, you notice she is looking a little nervous, so you try to calm her by chatting about the weather. As you begin to apply the tourniquet, she looks even more afraid. Suddenly she says, “Stop! Don’t stick me with that needle! They never did that before!” What would you do?