Hernando’s restaurant maintains its five-star rating by focusing on all aspects of service quality. When employees are trained to accurately answer questions about the menu and give a realistic wait time, what service characteristic is the restaurant focusing on?.

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02-11-2022
Business

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Hernando’s restaurant maintains its five-star rating by focusing on all aspects of service quality. When employees are trained to accurately answer questions about the menu and give a realistic wait time, what service characteristic is the restaurant focusing on?.

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contexto1028 contexto1028 · Answer 1 · 2022-11-06T07:14:04-05:00

The restaurant's service characteristic is its emphasis on dependability.

Tangibility, dependability, responsiveness, assurance, and empathy are the five dimensions of service quality.

Four main characteristics of services: Variability, intangibility, inseparability, and permanency

Which seven characteristics of restaurant service are they?

It covered tangibles, dependability, responsiveness, assurance, empathy, price, and customer satisfaction—seven aspects of restaurant service.

Which of these is not a service Macq's nature and characteristics?

Services are not durable. Durability is the capacity of a physical product to withstand the demands of regular maintenance over its design lifespan without requiring replacement or maintenance that is unnecessary.

Reliability: ability to reliably and accurately provide the service that was promised. Responsiveness: inclination to assist customers and render prompt service

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