n which section of the balanced scorecard would you find a survey measure of employee satisfaction? the financial perspective the customer perspective the internal business process perspective the learning and growth perspective

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26-10-2022
Business

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n which section of the balanced scorecard would you find a survey measure of employee satisfaction? the financial perspective the customer perspective the internal business process perspective the learning and growth perspective

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qwcricket qwcricket · Answer 1 · 2022-10-30T03:45:34-04:00

In the balanced scorecard, the survey measure would be found in the learning and growth perspective

The balanced scorecard is a management performance statistic that assists in identifying and enhancing the firm's internal processes in order to enhance its external results. The balanced scorecard is one of the internal variables that can be managed. It aids in measuring historical performance data and offers feedback to aid in decision-making.

The learning and growth viewpoint, which covers different employee measures like staff turnover, would show the employee satisfaction surveys. Due to the fact that it incorporates metrics like profitability and returns on investment, the financial element will be inaccurate. Customer satisfaction includes the customer measure, which is based on the customer's perspective. While the internal business processes perspective takes into account time, cost, and quality metrics, thus will be inaccurate.

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