Answers: (please read the descriptions)
An email giving details of five broken vases received from a seller:
- Claim - part of me wants to say that this is a request, but nothing in the sentence says that the customer wanted to be refunded or receive a new product. With this knowledge, this is most likely a claim since the customer is making a claim about the product received. However, I could be incorrect.
A letter outlining an idea to increase a company's sales by 10 percent:
- Proposal - This is an idea, not a plan in effect. Therefore, it is a proposal.
A letter complaining about the service at a dry cleaner:
- Claim - Once again, I want to say that this is a request, but nothing in the sentence says that the customer is requesting a refund for the service, so I am going to say that this is a claim since the customer is making a claim about their service. Once again, I could be incorrect.
An email asking employees to attend a charity event:
