Thabo is an office administrator in the Directorate of Public Safety. In his previous performance appraisal, Thabo performed badly because he was failing to meet targets and deadlines. His manager Jacobs felt that poor time management is the reason why Thabo was lagging behind in terms of his performance. From his own analysis, Jacob felt that Thabo was wasting time doing petty tasks rather than key tasks. Help Thabo to identify possible internal and external sources of timewasters in his job