When starting a typical office improvement project, the improvement team will often find that transactional processes are...
A. better on second shift than on first shift due to less interruptions from handling customer inquiries.
B. well defined or documented. As a result it is often easy to define defects or errors.
C. running at peak efficiency and producing zero defects.
D. not very well defined or documented. As a result it is often difficult to define defects or errors.