ava is not confident about giving speeches. when she meets with her professor to listen to feedback, ava focuses on the critical comments, such as she used too many vocal fillers and she forgot to state her thesis. however, ava does not pay much attention to her professor’s positive comments on her research and closure. because of her preconceived notions about her speech, ava is engaging in what poor listening habit?
information overload
selective attention
pseudolistening
rebuttal tendency