Watch this video in which Mark Allen, clinical information systems manager, and Fritz Kron, regional director for quality, discuss communication at Intermountain Healthcare. Then answer the questions that follow.
Use your knowledge of communication management to answer the following questions.
Assume you are Mark Allen, the Clinical Information Systems Manager at Intermountain Healthcare. You are working with a team of physicians, nurses, administrators, and other healthcare providers to improve the quality of healthcare at Intermountain Healthcare. You decide to implement a skill development program on written communication skills.
Which of the following are skills you might consider developing in a workshop if you are focusing exclusively on improving written communication skills (as opposed to other forms of communication)? Check all that apply.
• Back up assertions by supporting points with statistics, examples, citation of authorities, and anecdotes.
• Follow up on unusual or inconsistent communication, such as changes in tone, vocabulary, and body language
• Edit and revise to correct grammar and spelling errors.
• Get to the point and use common language rather than using jargon or difficult verbiage.