PT 1/ As a nurse manager of a medicine unit in an academic hospital, you're aware that your unit has a high rate of patient readmissions. In fact, 36 percent of the patients discharged from your unit are readmitted to the hospital within 30 days. After reviewing the literature, you become aware that this rate is quite high compared to national standards. Working with other members of your unit, you develop a plan to call patients on the phone within 48 hours of discharge, with the aim of cutting readmission rates to 18 percent.
1) What would you identify as the outcome measure for the project?
a) Average length of stay
b) The cost of labor associated with the calls
c) Rate of job satisfaction of those on the unit making the calls
d) Percentage of patients that are readmitted to the hospital