makayla had never missed a day of school. for this reason, her parents were very surprised when her report card came home showing she had been absent. concerned, her parents went to the elementary school, but after discussing the situation with appropriate school personnel, the absence was verified. after looking at the date in doubt, they realized it was the day her grandmother came to visit and makayla asked to be taken to school an hour late, but still in time to not be counted absent. the school would not back down from their decision. what would be the next step for the parents to have the situation rectified?