A
1. Read:
Alice Jameson is a 69-year-old who has been suffering from flu-like symptoms for
several days. She calls her primary care provider to make an appointment. The
conversation went as follows:
Receptionist: "Mid-Town Medical Clinic, this is Marianne: please hold."
After a 2- to 3-minute wait, the receptionist comes back on the line.
Receptionist: "Thank you for holding. Can I help you?"
Patient: "This is Alice Jameson. I am feeling terrible. I think I have the flu. But I
shouldn't have the flu; I got the flu shot last fall. Can I see my doctor?"
Receptionist: "Alice, we are so busy with flu patients, I don't have an opening until
day after tomorrow. Can you come at 3:30 in the afternoon?"
After a brief pause, Alice responds. hesitantly.
Patient: "No, I don't think so. If I don't get better. I guess I'll go to my
heighborhood emergency care clinic