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14-10-2022
Mathematics

Answered

customers send emails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the inter-arrival time is also 2 minutes. the online retailer has three employees answering emails. it takes 4 minutes to write a response email, on average. the standard deviation of the service times is 2 minutes. this is a g/g/k queue. what is the arrival rate? what is the service rate?

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