Discussion Questions
1. Sharp's Sandwich Shop has two conflicting quality issues-speed and freshness. The
premade sandwich system enhances speed; however, it has the potential of affecting
freshness. What type of system can Dawn implement that will enable her to keep
the process of premade sandwiches, yet guarantee that freshness will be unaffected?
Explain how the system would work and why it can effectively enable her to accomplish
both goals without any concern that one or the other must suffer.



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