now, try to determine the dpmo associated with a stay at a hotel for the following scenarios. for each scenario, you should assume that the manager took a random sample of 100 customers. the process manager defined seven categories of defects corresponding to the seven stages of the service delivery process: hotel reservation, check-in, room cleaning, room supplies, tv, room service, and checkout. there were 200 customer complaints related to the seven categories of defects. what is the dpmo of this process? alternatively, assume that the process manger divided the seven categories into 33 specific types of defect opportunities that have occurred. there were 200 customer complaints related to the 33 defect opportunities. what is the dpmo of this process now? the process manager decided to add 10 other types of defect opportunities to the list of 33, even though these 10 defects have never occurred and are highly unlikely to occur. what is the dpmo of this process now? do we want dpmo to increase or to decrease? what happens to dpmo if we include opportunities for defects that never occur?