Rachel Gonzalez supervises servers at a restaurant. She knows that many of them are upset
about the hours she has scheduled for them, but believes that people should not argue. So she
avoids discussing the subject, and she posts the following week's schedule just before leaving for
the day. What is wrong with this approach to conflict management? What would be a better
way to manage this conflict.
Please refer to Chapter 14 to assist you in answering this question.