Question 17 (1 point)
The way that language and visuals are used in a workplace communication is referred to as what?

Question 17 options:

typography


system components


creative expression


work breakdown structure

Question 18 (1 point)
Serena has been taking vocal lessons with a coach to learn how to better use her voice to express different emotions during presentations. This skill would be the most useful for what type of communicator?

Question 18 options:

policy maker


persuader


planning professional


problem solver

Question 19 (1 point)
What type of data can be measured?

Question 19 options:

qualitative


anecdotal


quantitative


implied

Question 20 (1 point)
You should prepare at least one question to ask a job interviewer about the position.

Question 20 options:

True


False

Question 21 (1 point)
Paulina is spending time customizing each cover letter and resume she sends out to potential employers. She hopes this will show she has what critical skill?

Question 21 options:

adaptability


anger management


accountability


athleticism

Question 22 (1 point)
What is the FIRST step in solving a customer service problem?

Question 22 options:

Define the problem.


Resolve the problem.


Evaluate solutions to the problem.


Describe the problem.

Question 23 (1 point)
Valerie has been asked to write copy for the new client pitch her team is presenting next week that is designed to sell a new service her company is offering. She was asked to take on this task because she excels as a what?

Question 23 options:

persuader


policy maker


public relations specialist


planner

Question 24 (1 point)
In simple terms, being a leader means you have the ability to persuade others to do what?

Question 24 options:

buy from you


follow you


remember you


pay you

Question 25 (1 point)
Saving...
With which communication skill is the leadership skill of honesty MOST closely aligned?

Question 25 options:

diversity


empathy


authenticity


self-awareness