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29-09-2022
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Handling and Resolving Complaints
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This Question: 00:44
Select the best response to the question from the available choices.
Which of the following is an example of leaning into criticism by handing the customer's
words back to them?
A. "I'm sorry you feel that way, but our policy does not allow for full refunds."
B. "So, right after you had your oil changed here your car broke down?"
C. "Just because you don't like the color does not mean we are to blame."
D. "I'm sorry you missed your flight. The best I can do is get you on the next flight in the
morning."

upport Handling and Resolving Complaints 00 Complete This Question 0044 Select the best response to the question from the available choices Which of the followi class=

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