Practice 2: The "Selective" Apple Watch

In 2015 after Apple Inc. released their most recent version of the Apple Watch, they quickly learned of a flaw in the device. The Apple Watch was capable of detecting contact with the user's skin, and also measuring the user's heart rate through their skin. If it did not detect skin contact, the watch was designed to automatically "lock" itself and require a passcode login (for security purposes). A number of customers quickly noticed, however, their Apple Watch would lock even if it was contacting their skin, and that it gave them distorted and inaccurate results about their heart rate. These customer were generally people with genetically darker skin tones or tattoos on their wrists. The locking was irritating and the heart monitor function was largely unusable for customers with darker skin tone. As it turns out, Apple Watches detect the presence of skin and track the user's heart rate by beaming green light into the skin. Green light can easily penetrate the first few layers of skin in people with little melanin (i.e., people with light skin), however, it is can barely penetrate the skin of people with higher amount of melanin (i.e., people with dark skin). Although this issue was not intentional, it implicates issues in the design and testing of Apple Inc. technology for non-white people. What could you do to ensure that such oversights are reduced in the future?Practice 2: The "Selective" Apple Watch In 2015 after Apple Inc. released their most recent version of the Apple Watch, they quickly learned of a flaw in the device. The Apple Watch was capable of detecting contact with the user's skin, and also measuring the user's heart rate through their skin. If it did not detect skin contact, the watch was designed to automatically "lock" itself and require a passcode login (for security purposes). A number of customers quickly noticed, however, their Apple Watch would lock even if it was contacting their skin, and that it gave them distorted and inaccurate results about their heart rate. These customer were generally people with genetically darker skin tones or tattoos on their wrists. The locking was irritating and the heart monitor function was largely unusable for customers with darker skin tone. As it turns out, Apple Watches detect the presence of skin and track the user's heart rate by beaming green light into the skin. Green light can easily penetrate the first few layers of skin in people with little melanin (i.e., people with light skin), however, it is can barely penetrate the skin of people with higher amount of melanin (i.e., people with dark skin). Although this issue was not intentional, it implicates issues in the design and testing of Apple Inc. technology for non-white people. What could you do to ensure that such oversights are reduced in the future?

Question based on paragraph above

1) Diversity Management option you have chosen to use as your guiding
principle in improving Practice 2?

2) What would you do to fulfill the educational component?

3) What would you do to fulfill the enforcement component?

4) What would you do to fulfill the exposure component?