Mr. ken thomas calls to get his prescription for ambien refilled. his pharmacy is wolfe drug, and the drugstore phone number is 214-555-4523. mr. thomas is allergic to penicillin. his phone number is 214-555-2377. mr. thomas' message was received on july 23 at 10:15 am. a. who should receive this message? b. questions to ask the patient: c. what action should be taken after speaking with the patient?