Suppose you work at John's Hardware Store. It is Saturday morning, and the store is very busy. John is in the back cutting window glass. Mr. Cho needs some glass cut. Mrs. Hardy wants help choosing paint for her living room. There are 3 people waiting in line to pay for their tools and supplies.

1) What can you say to the people waiting in line?

2) How can you help Mr. Cho?

3) What can you suggest to Mrs. Hardy?

4) One of the customers in line says that they cannot wait any longer. What does the store clerk do?

5) Mrs. hardy is a very good customer. She left her wallet at home and cannot pay for her paint. How should you treat her? What would you say to her?



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