Nelson Nguyen
Professor Larry Veres
BUS113, 76009
September 22, 2022
You-Viewpoint (Midterm)
For business, communication is one of the essential factors to bring us particular successes that we want to achieve. Here, communication from the you-viewpoint is one of the practical support tools in the business communication process to build goodwill between a business and its customers. This tool helps us think beyond our own goals to observe and consider the situation from the recipient's perspective, thereby helping us to provide feasible and timely solutions to achieve efficiency for the business.
When I look at the problem here, a customer often pays their account past due in 45-50 days instead of 30 days. The customer also shared how my company's service level had declined and that deliveries and invoicing were a big problem in this situation. To solve the problem, I can start by respecting, listening, and being open to their views, even if I may disagree with some of what they share. I can reach them by finding common ground with my customer or finding a compromise acceptable to both parties. Finding areas that we both agree on can be a starting point for a more productive conversation between my company and the customer. I may consider going with a compromise if I cannot find common ground. In addition, I will also give my point of view when explaining my company's position and why I believe the customer's complaints are unfounded. This might help my customer understand my perspective and potentially resolve the issue.
When writing to someone I don't like when they have unreasonably complained about something, you-viewpoint can help me justify and use it in good business communication. When writing to a customer who has never paid their account on time, I would say that "I understand our invoicing and delivery process has been a problem in the past, but I want to let you know that we are working to improve our service level and we would appreciate your help in resolving this issue. When writing to a customer who complained about something, I would say, "I'm sorry to hear that you are unhappy with our service. I want to understand more of your perspective and see if there's anything we can do to resolve the issue."
Through the problem, I understand that you-viewpoint is one of the critical factors in determining the success or failure of a business. You-viewpoint can demonstrate that I am willing to address the customer's concerns and actively work to find the best solution to the problem. However, I must always be careful and precise in using you-viewpoint to resolve the situation reasonably for both parties, avoid negative reviews and complaints, build goodwill, and can continue to maintain and develop a business when working with customers.
(Hi, this is my essay about you-viewpoint. I want to have an outline for this essay. Can you create that for me? Thank you!)
